Refund policy
Return & Refund Policy
At Velvet & Ink Studio Co., we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.
Returns
We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.
To qualify for a return, your item must:
- Be unused, unworn, and in the same condition in which it was received.
- Include all original tags and packaging.
- Be accompanied by a receipt or proof of purchase.
How to Start a Return
To initiate a return, please contact us at @gmail.com
Returns should be mailed to:
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If your return request is approved, we will provide instructions on how and where to send your package. Please note that items returned without prior authorization will not be accepted.
For questions regarding returns, you may contact us anytime at @gmail.com.
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Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If you receive a defective, damaged, or incorrect item, contact us immediately so we can evaluate the issue and work quickly to make it right.
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Non-Returnable Items
Certain items are not eligible for return, including:
- Perishable goods (such as food, flowers, or plants)
- Custom or personalized products
- Personal care and beauty items
- Hazardous materials, flammable liquids, or gases
If you have questions regarding a specific item, please contact us before requesting a return.
Please note that sale items and gift cards are non-refundable and cannot be returned.
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Exchanges
The quickest way to exchange an item is to return the original item. Once your return has been approved, you may place a separate order for the replacement item.
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European Union 14-Day Cooling-Off Period
For orders shipped to countries within the European Union, customers have the right to cancel or return their order within 14 days of receiving it, for any reason and without justification.
Returned items must be in their original condition, unworn or unused, with tags and original packaging, and accompanied by proof of purchase.
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Refunds
Once we receive and inspect your returned item, we will notify you regarding the approval status of your refund.
If approved, your refund will be issued to your original payment method within 10 business days. Please note that processing times may vary depending on your bank or credit card provider.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at @gmail.com.
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Contact Us
If you have any questions regarding our Return & Refund Policy, please contact us:
📧 Email: "@gmail.com" (mailto:@gmail.com)
We are committed to providing exceptional customer service and ensuring your shopping experience with Velvet & Ink Studio Co. Is simple, secure, and hassle-free.